Service Commitment
Care by your side, worry-free after-sales.
SF Express Free Shipping to Your Door
Swift nationwide delivery to your door
Free On-Site Installation
Professional team installs for free
3-Year Nationwide Warranty (Whole Unit)
Whole-unit coverage, worry-free nationwide
Lifetime 1-on-1 Dedicated Service
A dedicated advisor for every step
Service Philosophy
Crafting sound with heart, blending naturally into your space
Sincere professional service, focused on premium dome speakers
An immersive listening experience for you
Service Hotline
National 24-hour service hotline
400-8474547
Service Support
Our Commitment
SF Express Door-to-Door
For every BALEY ceiling speaker purchased, we provide SF Express door-to-door delivery to ensure safe, fast arrival (next-day delivery in most areas).
Free Wiring Guidance
After purchasing a BALEY ceiling speaker, we provide free professional wiring guidance, including cable selection, routing plans, and pre-embedding precautions, to help you easily complete the preparation.
Free On-Site Installation
For every BALEY ceiling speaker purchased, we provide free on-site installation service (townships and remote areas are outside the installation scope).
3-Year Whole-Unit Warranty
From the date of purchase, BALEY ceiling speakers enjoy a 3-year whole-unit warranty. Failures caused by product quality issues during the warranty period will be repaired or replaced free of charge.
Lifetime One-on-One Service
After purchasing a BALEY ceiling speaker, you will enjoy lifetime one-on-one dedicated customer service. Any usage questions, technical consultations, or after-sales needs can be contacted at any time.
National Service Hotline
If you encounter any issues related to BALEY ceiling speakers or have complaints or suggestions, please call the national unified service hotline: 400-8474547.
Service Policy
BALEY Ceiling Speaker Service Policy
Return & Exchange
Within 7 days of purchase, customers may return or exchange the product for any reason if unsatisfied.
Free Trial
Enjoy a free trial. If not satisfied, return it and we'll cover the shipping costs both ways.
Free Repair
Within 3 years of purchase, quality failures covered by the warranty will be repaired free of charge.
Warranty Notes
You may claim warranty with your purchase order information and product serial number. If you cannot provide these credentials, we will use the product's production date as the sales date, and the warranty period is 36 months. Exterior parts and packaging materials are not covered.
Exterior parts include:
- Speaker grille and bezel;
- Product shell and decorative panel;
- Product packaging box and internal fillers.
Three-Guarantee After-Sales Policy
A. Products that fail under normal use in accordance with the manual, and are not damaged by human factors, fall within the warranty scope.
B. Definition of non-warranty scope — we will charge repair fees as appropriate based on the actual situation:
- Use under abnormal conditions (i.e., not operated in accordance with the product manual), or damage caused by accidental factors;
- Exterior parts and packaging materials are not covered by the warranty;
- Failure to present the product warranty certificate, or the presented certificate does not match the product;
- The product certificate is deliberately damaged, or the product is independently disassembled;
- The product serial number is missing, deliberately damaged, or does not match the product;
- Damage caused by disassembly by non-designated after-sales personnel without authorization;
- Damage caused by force majeure (such as earthquakes and other disasters).
Free vs. Paid Service Definition
A. BALEY provides a 3-year product warranty from the date of purchase, plus lifetime one-on-one service after the warranty period. The warranty date is based on the official order document issued at the time of sale, and you are required to provide the product serial number that matches the product.
B. If you fall into the following two situations, we will charge you fees as appropriate:
- Damage caused by the customer's own improper use during the warranty period will be charged;
- On-site service requested by the customer outside the warranty period will incur an appropriate fee.
